Novotel Ha Long Bay 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.4/5 47 أراء

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160 Ha Long road, Bai Chay ward, Ha Long city, Quang Ninh, Vietnam, 200000 HA LONG CITY, Vietnam

الوصف

خدمات الفندق الإضافية

  • "Visibility of sea view (800m) "

  • "Opposite position to beach access way "

  • 3 minutes driving to Sun World Ha Long parks and city center

  • "Most favorable out-door swimming pool in town "

  • "Most rooms feature a balcony "

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موقع الفندق

Novotel Ha Long Bay

160 Ha Long road, Bai Chay ward, Ha Long city, Quang Ninh, Vietnam
200000 HA LONG CITY
Vietnam

نظام تحديد المواقع العالمي (GPS):20.951973, 107.041898

الهاتف
فاكس +84 203 3848 018

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • خدمة الغرف

THE SQUARE

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.4/5  47 أراء

تقييم TripAdvisor  4.0/5  1,157 أراء

Novotel Halong Bay

ملاحظة Tripadvisor 4.0/5

164trudies Couples - تقييم TripAdvisor المعتمد

We had a wonderful three night stay at The Novotel, Halong Bay. The staff were very attentive and the buffet breakfast and hot pot evening meal very good. When we arrived our safe would not lock but after a few visits by maintenance to try and fix it we were given a replacement safe. Reception booked a Halong Bay Cruise with Ambassador Cruises for us and it far exceeded our expectations. This was the highlight of our visit. A big thank you to Thuy who answered any of our questions with a smile and made me beautiful Vietnamese coffee at breakfast. The only downside and it must be stressed this is the not the fault of the hotel, is the loud music coming from the the beachfront in the evening/night. We were fortunate that our room was quiet. We had a most enjoyable stay.

LOUD MUSIC!!

ملاحظة Tripadvisor 1.0/5

Karen H تقييم TripAdvisor المعتمد

We arrived this morning after a wonderful cruise round ha long bay, for a two night stay. Check in was efficient and welcoming. We were with my daughter, husband and 2 grand daughters. The family room (a suite) was on 11th floor and the view amazing. Double bed and 2 single for the children. We were so very pleased! HOWEVER at nightfall, after a lovely family swim, the music started!! There is an open air club/venue call it whatever, on the beach and the level of music was unbearable - loud, thumping and reverberating around the room, causing the windows to actually vibrate!!! We complained and got moved to another room at the back of the hotel. We still needed to wear earplugs to sleep (currently at the time of writing in bed awake) but they do cut out most of the sound. I felt sorry for the Hotel as they are aware of the issue and have tried to do something about it to no avail. It must affect lots of hotels in the vicinity, not just the Novotel. We were informed that it continues until 3am in the morning!! The resort itself seems quite low on tourist numbers and this type of thing will put people off further - there are other reviews also complaining of this very thing, word soon gets around on social media and this is not suitable for families or older couples. A real shame and perhaps the local government needs to consider the effect that this has on tourism - is it appropriate for this resort and the type of people who would visit??

We stayed for only 2 days of our 4 days it was that bad.

ملاحظة Tripadvisor 2.0/5

MarkJacqui3931 تقييم TripAdvisor المعتمد

We arrived at Novotel Ha Long bay and the staff were friendly and efficient checking us in. As we are Accor plus members they gave us an upgrade and a welcome fruit basket. When we got to the room it was dated but clean and the view overlooked the foreshore. What we should have taken note of is why there were ear plugs beside the bed. Ever night from dark till around 1-2am there is an open air night club across the road pumping out extremely load music and spotlights directed at hotel so we had to wedge a towel in the balcony door to stop it rattling and muffle some of the noise. Even then it was still so loud that the building (because of its curved shape is a receiver) is constantly reverberating. Spoke to the staff the next morning and they said there was nothing they could do apart from move us to the mountain view side of the building if we wished. The breakfast was included in our package and was typical of Novotel buffet breakfasts but bakery items were less than average, hot options were OK but limited. Had lunch and also coffee at hotel and it was quite good. Following our 2nd night of a 4 night stay, we decided to forfeit any money paid and leave and went to another Accor property in Hanoi instead.

Lovely hotel

ملاحظة Tripadvisor 5.0/5

luxtripsvietnam Friends getaway - تقييم TripAdvisor المعتمد

Just checked out of Novotel and we had an amazing time! Great location, good beakfast. Our balcony room on the 10th F was clean with great view of the square and ocean. Kudos to Ms. Thu at the front desk, really went above and beyond to make sure we had everything we needed. Thanks for the wonderful service! We'll definitely be coming back next time.

Dear luxtrpsvietnam, Thank you very much for taking the time to share your feedback regarding your recent stay at Novotel Ha Long Bay. It is our great pleasure to receive your compliments regarding the hotel's location, breakfast served at the hotel. Rest assured that we will share your comments with our team, especially Ms. Thu at the front desk. This will serve as an encouragement as we always strive to bring superior service to every client. Once again, thank you very much for your feedback and we look forward to welcoming you back again soon. Sincerely, The hotel management team

Disappointing

ملاحظة Tripadvisor 2.0/5

tpp442016 تقييم TripAdvisor المعتمد

Room OK all works fine ,Ok view out to the bay at a distance. Clean tidy hotel. Lots of buts , a little soulless. Staff unfriendly ,very unwelcoming when you can find them. The restaurant was not good at all ,lack of choice cold food uninteresting ,service uncaring. So disappointing as we stayed at the Novotel Bangkok which was brilliant a stark difference! They need a bit of training on customer service.

Dear tpp442016, Thank you for taking the time to review your recent stay with the hotel. I apologize that you did not enjoy your stay with us. We have taken your comments seriously to review our F&B service. Rest assured that we are applying the appropriate measurements and training to enhance our customer service. Many thanks again for bringing the issues to our attention and therefore giving us the chance to improve. We look forward to having a chance to better serve you in the future. Sincerely, The hotel management team

بالاشتراك مع TripAdvisor

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  • 42 أراء 7.1/10 مستوى النظافة
  • 41 أراء 4.5/10 وسائل الراحة

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جميع فنادقنا في Ha Long City

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.